Effective Date: November 21, 2022
This Privacy Policy (“Policy”) describes how SolMicroGrid, LLC and its affiliates and subsidiaries (“SolMicroGrid,” “we,” “us,” or “our”) collects, uses, discloses, and secures information that we collect about visitors to our website, https://www.solmicrogrid.com/ (the “Site”) and users of the services available through our Site (collectively, the “Services”).
By visiting the Site or using any of our Services, you agree that your information will be handled as described in this Policy and our Terms of Use. Your use of the Site and Services is subject to this Policy and our Terms of Use. The SolMicroGrid Terms of Use are incorporated by reference into this policy.
Information We Collect About You
We collect information about you directly from you, from third parties, and automatically through your use of our Site and Services.
- Information We Collect Directly From You. We collect information directly from you when you use our Site. If you contact us through a form on our Site, we will collect your name, email address, the contents of a message or attachments that you may send to us, and other information that you choose to provide.
- Information We Collect Automatically. We automatically collect information.
- Information We Collect From Cookies and Similar Technologies. We and our third-party cookie providers collect information using cookies, pixel tags, or similar technologies when you use our Site, such as your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site; and the referring URL, or the webpage that led you to our Site. Our third-party cookie providers, such as analytics and advertising partners, may use cookies and similar technologies to collect information about your online activities over time and across different services.
- Information We Collect From Other Entities. We may collect information about you from service providers and third parties that perform functions on our behalf, such as your name, address, telephone number, email address, utility usage data, and utility service terms.
How We Use Your Information
We use your personal information for the following business purposes:
-
To provide our Site and Services, to communicate with you about your use of our Site and Services, and to respond to your inquiries.
-
To tailor the content and information that we may send or display to you, for personalized help and instructions, and to otherwise personalize your experience while using the Site and Services.
-
For marketing and promotional purposes. For example, we may use your information such as your email address, to send you news and newsletters, business opportunities, or to otherwise contact you with information we think may interest you or your company.
-
To better understand how users access and use our Site and Services, in order to improve our Site and Services and respond to user desires and preferences, and for related research and analytics purposes.
-
To comply with our legal obligations or exercise or defend our rights or the rights of a third party, including complying with law enforcement or government authority requests and participating in compliance audits.
-
Where we believe necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, fraud, situations involving potential threats to the safety of any person or to otherwise enforce this Policy or the integrity of the Site.
-
Deidentified data. We may also deidentify or aggregate your data in such a way that you may not reasonably be re-identified by us or another party, and we may use this de-identified or aggregated data for any purpose permitted under applicable law.
How We Disclose the Information We Collect
We may disclose the information, including the categories of personal information described above, for our business purposes as follows:
-
Related Entities. We may disclose the information we collect about you to our related entities, including our affiliates and subsidiaries, and their use and disclosure of your information will be subject to this Policy.
-
Other Entities. We disclose the information we collect about you to service providers and third parties that perform functions on our behalf.
-
Analytics Partners. We use analytics services such as Google Analytics to help us understand the use of our Site. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners, and opt-out of them by downloading the Google Analytics opt-out browser add-in, available at tools.google.com/dlpage/gaoptout.
-
Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (optout.networkadvertising.org) or the Digital Advertising Alliance (optout.aboutads.info). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt-out of receiving web-based personalized ads from member companies.
We may also disclose your information in the following circumstances:
-
Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected about you to the other company. As part of the business transfer process, we may disclose certain of your information with lenders, auditors, and third party advisors, including attorneys and consultants.
-
In Response To Legal Process. We may disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
-
To Protect Us and Others. We disclose your information where we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.
-
Aggregate and De-Identified Information. We may share aggregate, anonymized, or de-identified information about you for any purpose permitted under applicable local law.
-
Consent. We may disclose your information with your consent.
Our Use of Cookies and Other Tracking Mechanisms
We and our third-party advertising and analytics partners use cookies and other tracking mechanisms to track information about your use of our Site. We may combine this information with other information we collect about you (and our third-party advertising and analytics partners may do so on our behalf).
-
Cookies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Site. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Site, you may not be able to utilize the features of the Site to their fullest potential.
-
Clear GIFs, pixel tags, and other technologies. Clear GIFs are tiny graphic with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web and app pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags) to, among other things, track activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our service providers also use clear GIFs in HTML email to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Do-Not-Track
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies)
Third-Party Links
Our Site or Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but is instead governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Information Security
The security of your information is a priority for us. We implement reasonable security measures designed to safeguard the information we collect about you, and make efforts to incorporate security practices and controls intended to protect against information security threats. These measures are aimed to protect the information we collect from disruption, loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted practices to protect your information both during transmission and once we receive it. Please be aware that despite our efforts, no data security measures can guarantee security.
If you have reason to believe your interaction with us is no longer secure, please notify us immediately.
Children’s Privacy
Our Site and Services are not designed for children under the age of 13. We do not knowingly collect information from anyone under the age of 13. If we discover that a child under the age of 13 has provided us with personal information, we will take steps to delete such information from our systems.
Contact Us
If you have questions about the privacy aspects of our Site or Services or would like to make a complaint, please contact us at:
Changes to this Policy
This policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the information we have previously collected about you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or sending you an email.